PRIVACY POLICY

Last updated: September 29, 2026

Nails by Codie operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Nails by Codie is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information", we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or de-identified so that it cannot reasonably identify you.

Depending on how you interact with the Services, we may collect or process:

• Contact details, including your name, address, billing address, shipping address, phone number and email address.
• Financial information, including payment and transaction information, payment method and payment confirmation details.
• Account information, including your username, password, preferences and settings.
• Transaction information, including products you view, add to your cart or wishlist, purchase, return, exchange or cancel, and your previous transactions.
• Communications with us, including information you provide when contacting customer service.
• Device information, including information about your device, browser, network connection, IP address and other identifiers.
• Usage information, including information about how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information:

• Directly from you when you create an account, place an order, use the Services or communicate with us.
• Automatically through the Services, your device, cookies and similar technologies.
• From service providers that provide technology or process information on our behalf.
• From partners and other third parties where applicable.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing and Improving Our Services

We use personal information to provide the Services and perform our contract with you. This includes processing payments, fulfilling orders, arranging shipping, processing purchases, returns and exchanges, managing accounts and providing customer service.

We may also use information to improve our Services and personalise your shopping experience.

Marketing and Advertising

We may use personal information for marketing and promotional purposes, including sending marketing communications by email, text message or post where permitted, and displaying advertisements for our products.

You can unsubscribe from promotional emails using the unsubscribe option provided in those emails.

Security and Fraud Prevention

We may use personal information to authenticate accounts, provide a secure shopping and payment experience, detect and investigate suspected fraudulent, illegal or malicious activity and protect our Services and customers.

Communicating With You

We use personal information to provide customer support, respond to enquiries, communicate about orders and maintain our business relationship with you.

Legal Reasons

We may process personal information where necessary to comply with applicable laws, respond to valid legal processes, establish or defend legal claims and enforce our terms and policies.

How We Disclose Personal Information

We may disclose personal information where necessary to:

• Shopify and service providers that help us operate our store.
• Payment processors and other providers involved in processing transactions.
• Fulfilment, shipping and delivery providers so that we can deliver your order.
• IT, analytics, customer-support and cloud-storage providers.
• Marketing and advertising providers where applicable.
• Other parties where you direct or consent to us sharing information.
• Government, regulatory, legal or law-enforcement bodies where disclosure is required by applicable law.
• Parties involved in a legitimate business transaction such as a sale, merger or restructuring.

Relationship With Shopify

Our Services are hosted by Shopify.

Shopify collects and processes personal information relating to your access to and use of our Services in order to provide and improve Shopify's services.

Information submitted through our store may therefore be transmitted to Shopify and other service providers, including providers located outside the United Kingdom.

Shopify may also process information obtained through your interactions with our store and other Shopify merchants for certain enhanced Shopify features.

For information about how Shopify processes personal information and the rights available to you in relation to Shopify's processing, please refer to Shopify's Consumer Privacy Policy and Privacy Portal.

Third-Party Websites and Links

Our Services may contain links to websites or online platforms operated by third parties.

If you follow a link to a third-party service, you should review that organisation's privacy and security policies. We are not responsible for the privacy or security practices of websites and platforms that we do not control.

Children's Data

Our Services are not intended for use by children, and we do not knowingly collect personal information about children under the age of majority applicable in their jurisdiction.

If you are a parent or guardian and believe a child has provided personal information to us, please contact us so that an appropriate request can be considered.

Security and Retention of Your Information

We take appropriate measures to protect personal information. However, no security system or method of transmitting information over the internet can guarantee complete security.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our Services, maintaining accounts, fulfilling legal and accounting obligations, resolving disputes and enforcing our agreements.

Your Rights and Choices

Depending on applicable law and your circumstances, you may have rights concerning your personal information, including:

• Right of access – requesting access to personal information we hold about you.
• Right to correction – asking us to correct inaccurate personal information.
• Right to deletion – asking us to delete personal information in circumstances where this right applies.
• Right to portability – requesting a copy of certain personal information in a portable format where applicable.
• Right to object – objecting to certain processing of your personal information.
• Right to restrict processing – asking us to restrict certain processing.
• Right to withdraw consent – where processing is based on your consent, you may withdraw that consent.

These rights are not absolute and may be subject to legal exceptions.

We may need to verify your identity before responding to a request.

Marketing Communications

You may unsubscribe from promotional emails at any time by selecting the unsubscribe option in our marketing emails.

If you unsubscribe from marketing, we may still send non-promotional communications relating to your orders, account or customer-service enquiries.

Complaints

If you have concerns about how we process your personal information, please contact us using the details below.

You may also have the right to make a complaint to the relevant data-protection supervisory authority.

For customers in the United Kingdom, the relevant supervisory authority is the Information Commissioner's Office (ICO).

International Transfers

Your personal information may be transferred, stored or processed outside the United Kingdom.

Where personal information is transferred internationally, we will use appropriate safeguards or recognised transfer mechanisms where required by applicable data-protection law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, Services, legal requirements or other operational reasons.

When we make changes, we will publish the revised Privacy Policy on our website and update the "Last updated" date where appropriate.

Contact

If you have questions about our privacy practices or this Privacy Policy, or would like to exercise your data-protection rights, please contact us at:

Nails By Codie LTD
Email: Customerservice@nailsbycodie.shop
Address: Sandbrook Way, Unit 2, Rochdale, OL11 1RY, United Kingdom

For the purposes of applicable data-protection laws, Nails By Codie LTD is the data controller of your personal information.